FREQUENTLY ASKED
QUESTIONS
We use only the highest-quality natural soy wax for our candle and wax melt bases. We then infuse the wax with scented drops before topping with natural botanicals.
There are many benefits for using soy wax, including;
Soy wax is non-toxic and cleaner-burning. It does not give off any harmful byproducts or produce black soot that can stain walls and curtains like that of other leading waxes.
Soy wax is natural, renewable and vegan derived from the soybean.
Soy wax is easier to clean because it is biodegradable. It can be easily cleaned up with soap and water.
Yes, our wax melts are designed to melt with both tea-light burners and Scentsy Warmers.
YES! If you're looking to provide the perfect gift for someone special, why not send them an eGift card? You can choose any amount you'd like! (Minimum £5) View our gift card page here.
After you have placed your order online, you will receive an order confirmation email with your order details. We aim to ship your order within 1-3 working days. Depending on the shipping option you’ve chosen, your order should arrive within 3-5 working days with standard delivery and 2 working days with express shipping. However, we ask that you wait up to 10 days for delivery due to postal service delays at unexpected times of the year, as well as weather issues outside of our control.
If you require your order to be amended or changed, we ask that you contact us as soon as possible. If we haven’t yet shipped your order, we may be able to change or cancel it. If, however, the order has already been shipped we are unable to cancel or change your order.
We do not accept refunds or returns.
Get in touch via social media, the contact page or by emailing support@aromelyn.com. We'll aim to get back to you as soon as possible.